FAQ

If you have not received a confirmation number or a confirmation email, please check your spam inbox first, or make sure that you entered the correct email address, if you still can't find your booking, then it is likely that your booking has not been processed.

Please contact reservation@thepoolvilla.om if you wish to do a group booking.

If you wish to amend your booking please contact us directly and the amendments would only be applicable based on the availability and on our policy.

Individual bookings can be made either through our website, or contact: (+968 71717004/ +968 71717006)

Please contact us directly in case of any delay or if you intend to arrive after the agreed check in time otherwise our no show policy will apply.

Yes, customers are able to check-in at any time subject to the availability and only with prior coordination with the hotel.

Customers need to check-out by 12:00pm on the departure date. We can offer a late check-out but please note this comes at an additional cost. A late check-out can be purchased online or directly at the hotel and is subject to availability.

Check-in is from 3:00pm. An early check-in can be made only with prior coordination with the hotel and subject to the availability.

Customers need to check-in by 3:00pm on the arrival date. A late check-in should be pre-arranged with the hotel and is subject to availability.

No, but the back office is open 24/7. for emergencies please contact: 222 from the hotel's landline

Yes, each villa is equipped with a private car parking.

Smoking is prohibited indoors, you can only smoke in the outdoor area.

Children of any age can stay at the hotel as long as they are accompanied by an adult. An adult is considered to be those aged 18 years and above.

We offer additional services which you can add-on to your stay. You can do so when making your booking online or upon arrival at the hotel. Please see the specific hotel page for which Add-Ons are available and their associated pricing.

Our facilities include all the mentioned stuff and much more, check our website for more information.

Pets are not allowed at all in our hotel, extra fees may be applied for any excesses.

Yes these are included in each villa.

Our rooms are for the guests that are named in the reservation. If you are staying with us and expect any guests please speak to our team before arrival.

All of our rooms are cleaned before your visit and after you leave before the next guest arrives. If you would like additional cleaning services during your visit please arrange that with our team.

Yes, connection door can combine two villas. However, this is based on the availability.

No, but there are nearby restaurants and cafes.

We offer breakfast boxes at an extra cost. This can be purchased at the time of your booking or at the hotel.

Yes. Our site is a secure site, so all the details entered as part of your booking are stored safely.

To extend your stay you are required to make a new booking either online at our website or speak to the hotel staff and book directly in hotel.

If you are entitled to a refund and you haven't received after 10 working days of requesting it, please Contact Us and provide us with a mean to reach out to you directly.

Depends on the rate you have chosen to book, please see our cancellations policies for more information.

You can make a complaint by sending us a message via xxxxxxxx .To allow us handling your complaint better please always include your name and last name, contact email,stay dates and reservation number when possible. We aim to get back to our customers within 4 working days after receiving the complaint.

Yes you can. The guest must bring with them the confirmation number and a valid piece of photo ID.